Customer Service

Shipping & Delivery
About Shipping: Shipping Options & Charges International shipping costs are calculated based on a number of factors, including the chosen service level (Standard/Express), the number of purchased items, the weight of the items and the destination country postal code. During Checkout, international shipping costs will be calculated based on the items you are purchasing and your shipping destination. Note: Currently we take UPS (www.ups.com) as a main shipping way, and EMS is the alternate. It depends the destination. If you prefer another carrier else to ship your order, please indicate it when place the order. Also we are going to lead more International Carrier into in the future. Delivery Timeframe Processing Time Processing is how long it takes for us to submit your order and get it ready for shipping . Immediately after you complete your purchase at Feissifur.com, your order is being sent to our warehouse right now. Most orders are fulfilled and out the door within 2 business days, if we have the item in stock in our warehouse. Processing of personalized or customized-size items will be longer than common ones. Please contact customer support first, and they will give you the approximated time your order(s) takes. Shipping Time Once processing is complete, the shipping time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping method you select. Most in-stock items will arrive 2-15 business days after receipt of your order. A estimated shipping time specific to some worldwide destination regions can be viewed below. East Asia (Japan, Korea...) 2 - 4 business days North America (USA, Canada...) 2 - 6 business days Oceania (Australia...) 2 - 6 business days Western Europe (France, UK...) 3 - 10 business days Northern Europe (Norway, Finland...) 4 - 13 business days Eastern Europe (Rumania, Poland...) 5 - 13 business days South America (Brazil, Chile...) 6 - 15 business days Please note that shipping time are estimates and delivery dates cannot be guaranteed. If the item you order is out of stock or will be delayed, we will email you with an update on the status of your order. If you order more than one item and we do not have all items available in stock, we will ship them separately at no extra cost to you. Our shipments go out Monday through Friday (excluding all national holidays). Once your order ships, you will receive an order tracking number to check on its progress. Checking and tracking After you place your order, we will send you an order number via email (If you do not receive this email, please check your spam filters.) You can login to your account and check the Status of Your Order anytimes. When you view your order tracking page, you will be able to see the status of each item in your order as so: Pending - means your order is not completely finished, like in situation un-arrived payment or something else. In most cases, it will automatically become "Processing" once the issue is solved. Processing - means your order is currently getting ready to be shipped. This includes everything from verification of your billing and ship-to information to boxing the order. Delivered - means your order has left our warehouse and is en route to you. You can track your order by entering the tracking number sent to you at website of Carriers online (see below for more info). After you successfully place your order and it is shipped, we offer tracking number for all packages sent from us. You may find it On your Member/Order page after login, or an e-mail confirmation of shipment. You can track its status by using the tracking number provided on your order confirmation email via the shipper websites below: UPS shipments: http://www.UPS.com EMS or USPS(in US) shipments: http://www.ems.com.cn/english-main.jsp TNT shipment: http://www.tnt.com DHL shipment: http://www.dhl.com FedEx shipments: http://www.fedex.com Please note that your item must ship before you can track it. Your package may not be visible within the shipper tracking system until several hours after the product leaves our warehouse.
Privacy & Security
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Returns & Replacements
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Ordering
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Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.